Register now for this lunch session on March 7

Today, consumers expect their shopping experience to be seamless across all channels from a given retailer. The time is now to get your commerce solution on point. Join our free lunch session and learn more about the omni-channel basics and how you can improve your e-commerce marketing mix with a strong attribution model.


  • 11:00 - 11:30: Welcome & Coffee

  • 11:30 - 12:15: Customer expectations vs. customer experience by Lander Desmedt
    Omni-channel is not about the cosy coffee corner experience, it’s about channel migration & channel switching to reach brand loyalty. Get the basics right to embrace an omni-channel marketing approach.

  • 12:15 - 13:00: Improve your e-commerce marketing mix with a strong attribution model by Thomas Danniau
    The concept of attribution is nothing new. However, with the explosive growth of online advertising and online channels, a last (non-direct) click attribution literally makes no sense. Enter: attribution modeling.

  • 13:00 - 13:45: Customer case Thule by Dietmar Hagen Horn
    The pace of change in retail has never been slower than today, means everything accelerates, consumers have all the power and buy whenever and wherever they want. Amazon & Co. put high pressure on the retail market and also most brands are on the move to establish direct customer relationships. The presentation shows how brands and retailers can use the power of Experience Commerce with personalized content and the innovation of Cloud & Cognitive to deliver great shopping experience to their customers and create long-lasting customer relationships.

  • 13:45 - 14:30: Networking & drinks



Hugo van der Goesstraat 17A
9000 Ghent